Return Policy

Customer satisfaction is WELLAB’s top priority. Please inspect your order immediately upon receipt and contact us asap if you are dissatisfied in any way.

You may return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition, subject to the following:

  1. If you received the product in error, or the product was damaged in transit, WELLAB® will gladly pay for the return shipping costs and product replacement or issue a Refund for the full invoice amount.
  2. If the correct product was received that was ordered by the buyer, in good condition, the customer is responsible for the return shipping costs if it’s been over 30 days.
  3. If you originally received FREE shipping of your order, you will be responsible for paying the shipping charge for a return.


Phone: 020 3638 7209


Customer Support Hours:  Monday-Friday, 10:00 a.m. to 5:00 p.m. (GMT)